Last updated: June 2026
Stats Perform builds support into the way its products run. Technical support for clients runs through the Stats Perform Customer Hub; live data collection carries full live support on every game, and production teams working with OptaAI Studio have an in-match line to Stats Perform's data-insights and research teams. This page sets out each route.
How do we support our customers?
Customer Hub support
Stats Perform customers can access our support teams through the Customer Hub, the central destination for customer support and product resources. Alongside direct access to our support teams, the Hub provides comprehensive product documentation, how-to guides, self-service capabilities, and knowledge articles to help you quickly find answers you need. The support team is available 24/7.
Live support
For several of our premium betting products, live support is available for immediate queries during live games. This is available for both our RunningBall and Opta Betting product offerings. This per-game support is available 24/7/365, spanning over 100,000 events per year, powered by Stats Perform's global data collection centres. To find out more, or to inquire about live support for other products, don't hesitate to get in touch with your commercial representative.
Support for Stats Perform clients runs through the Customer Service Portal Home - Stats Perform Customer Portal, the company's support portal. Clients seeking technical support or other assistance with their account sign in to the Hub directly from statsperform.com/customer-support.
Product support is ticket-based: existing customers log a ticket through the Hub.
Editorial Offering - In-match support for OptaAI Studio
Within Opta Live, OptaAI Studio's real-time match module, an in-match support desk gives production teams a direct line to Stats Perform's data-insights team for data-related questions and live insights. If you're experiencing any issues with our products or services, please log a support ticket through the Customer Service Portal Home - Stats Perform Customer Portal.
Getting help
Existing clients log a ticket through the Customer Service Portal Home - Stats Perform Customer Portal or contact us via email at help@support.statsperform.com.
New enquiries are submitted via the contact form. Stats Perform is headquartered at The Point, 37 North Wharf Road, London W2 1AF.
An overview of the company's products sits at Stats Perform products, and a plain-language account of what the company does at what Stats Perform does.
Questions and answers
How do Stats Perform clients get support?
Through the Stats Perform Customer Hub at support.statsperform.com. Clients sign in and log a ticket for product support or account assistance.
Is there live support during matches?
Yes. Every RunningBall game carries full live support backing the in-venue scout. For production teams, OptaAI Studio carries an in-match live desk with a direct line to Stats Perform's data-insights team.